Issues with Documentation "Ask AI"
identifiedidentified2026-10-21 23:50 UTC
We are investigating an issue with the Ask AI functionality in the Clerk Docs.
Is Clerk down?
Clerk is partly degraded. Clerk provides hosted authentication and user management.
Last 90 days
87.96%
Estimated uptime
Estimated uptime
90 days agoToday
Worked out from the incidents Clerk reported, so it is an estimate and not a measurement.
Clerk reliability, last 90 days
10Incidents reported
0Full outages
1 h 45 minTypical duration
21 d 2 hLongest incident
Last incident: “Issues with Documentation "Ask AI"”, today.
Components
Authentication & UserOperational
Machine authenticationOperational
WebhooksOperational
Hosted UIs (Account Portal)Operational
Session managementOperational
Multi-tenant authenticationOperational
SCIMOperational
BillingOperational
Email deliveryOperational
SMS deliveryOperational
DashboardOperational
Dashboard analyticsOperational
Dashboard searchOperational
Application "Go live"Operational
Platform APIOperational
Ask AIDegraded
Recent incidents
Dashboard increased latency
DegradedThe incident is now resolved
Development instances only - Apple rejecting emails
DegradedDespite extensive efforts to reach out to Apple about this issue we still do not have a resolution from them. As this incident has been ongoing for over a month, we have decided to move towards displaying a warning message on sign in from development instance when apple emails are used to sign in and taking down this incident notification. We apologize for the inconvenience and genuinely hope that we hear back from Apple soon on this matter.
Delays in webhook delivery
DegradedAll systems are functional
Delayed email delivery to Microsoft (Outlook / Microsoft 365) recipients
DegradedDelivery to Microsoft-hosted mailboxes has been normal since 12:40 UTC. All delayed emails were delivered. This incident is resolved.
GCP incident in us-central1-b
DegradedLatency and error rates have held steady since the last update. We will re-open if there is a resurgence in errors or latency.
Questions
Is Clerk down right now?
Clerk’s official status page says: Partial System Degradation. This page checks it again when you load it, at most every 5 minutes.
When was Clerk last down?
The most recent incident Clerk reported was “Issues with Documentation "Ask AI"”, today (2026-10-21 23:50 UTC). None of its incidents in the last 90 days were a full outage.
Which parts of Clerk are tracked here?
Clerk reports 16 components on its status page, including Authentication & User, Machine authentication, Webhooks, Hosted UIs (Account Portal), Session management. Each is checked again whenever this page refreshes.
What should I do if Clerk is down?
Pause deploys that depend on it, queue or retry failed jobs once it recovers, and check whether a mirror or cache can cover the gap.
Clerk API is up but the sign-in page won't load?
Hosted UIs (the Account Portal) are a separate component from the Authentication API. The API can be fine while the hosted sign-in page fails — check that row on the status page.
Clerk verification emails or SMS codes not arriving?
Email delivery and SMS delivery are their own components, tracked separately from session management and the core API. Look at those rows rather than the API status.
How do I tell if Clerk is down for everyone or only for me?
If the status above is operational but Clerk still fails for you, the cause is probably on your side: try another network, clear the cache, or check your own connection. If it shows a degradation or an outage, others are affected too.
How can I get alerted when my own site goes down?
OpenUptime checks your site every minute and sends an alert to Slack, Telegram, email or a webhook the moment it stops responding. It is open source and free to start.