Is Intercom down?
Intercom is up and running. Intercom runs customer messaging and support.
Last 90 days
90 days agoToday
Intercom’s status page only shares its latest incidents, so just the last 88 days are shown; grey days have no data.
Worked out from the incidents Intercom reported, so it is an estimate and not a measurement.
Intercom reliability, last 90 days
7Incidents reported
0Full outages
5 h 27 minTypical duration
13 h 5 minLongest incident
Last incident: “Customer contact details showing up as "Redacted" in the Intercom Inbox”, 14 days ago.
Components
Fin AI AgentOperational
InboxOperational
Web MessengerOperational
Mobile MessengerOperational
WebhooksOperational
REST APIOperational
PhoneOperational
CopilotOperational
TicketsOperational
OmnichannelOperational
Help CenterOperational
Apps and IntegrationsOperational
ReportingOperational
Knowledge HubOperational
OutboundOperational
OtherOperational
Recent incidents
Issues with Fin for Salesforce
DegradedMessenger Help Articles not displaying
DegradedFin intermittent failures responding to first conversation messages
DegradedFin not answering in the USA region
DegradedQuestions
Is Intercom down right now?
Intercom’s official status page says: All Systems Operational. This page checks it again when you load it, at most every 5 minutes.
When was Intercom last down?
The most recent incident Intercom reported was “Customer contact details showing up as "Redacted" in the Intercom Inbox”, 14 days ago (2026-10-14 17:43 UTC). None of its incidents in the last 90 days were a full outage.
Which parts of Intercom are tracked here?
Intercom reports 16 components on its status page, including Fin AI Agent, Inbox, Web Messenger, Mobile Messenger, Webhooks. Each is checked again whenever this page refreshes.
What should I do if Intercom is down?
Use a backup channel for anything urgent, and expect delayed messages or notifications to arrive in a burst after recovery.
The Messenger shows but Fin AI Agent isn't answering?
Fin AI Agent, Inbox, the Messengers and the REST API are separate components — the agent can be degraded while plain messaging keeps working.
Which row applies to EU-hosted Intercom workspaces?
Intercom's status site (finstatus.com) splits hosting into US, EU and AU regions, each with its own component set. This page tracks the US-hosting view — EU customers should cross-check the eu-hosting subpage.
How do I tell if Intercom is down for everyone or only for me?
If the status above is operational but Intercom still fails for you, the cause is probably on your side: try another network, clear the cache, or check your own connection. If it shows a degradation or an outage, others are affected too.
How can I get alerted when my own site goes down?
OpenUptime checks your site every minute and sends an alert to Slack, Telegram, email or a webhook the moment it stops responding. It is open source and free to start.