FAQ常见问题
How is a check counted?一次检查怎么计算?
Each check that makes a request costs one credit, whether it succeeds or fails. Heartbeat monitors only receive pings from your service, so they cost nothing.每执行一次监控检查消耗 1 个额度,不论成功或失败。Heartbeat 监控只接收你的服务发来的请求,不消耗额度。
What happens when I run out?额度用完会怎样?
Checks pause until the next period or until you upgrade. Existing monitors, history and status pages are kept.监控暂停执行检查,直到下个周期重置或你升级套餐。已有的监控、历史数据和状态页不会被删除。
How are emails limited?邮件通知是怎么限制的?
Alert emails and status-page subscriber notifications share the monthly email allowance. Past it, only email pauses; Slack, webhooks and other channels keep sending. Sign-in, verification and password-reset mail is never counted.告警邮件与状态页订阅者通知共用每月邮件额度。超出后只暂停邮件,Slack、Webhook 等其他渠道照常发送。账号验证和密码重置邮件不受限制。
Do you watch SSL certificates?会检查 SSL 证书吗?
Yes, on Lite and above. For every https monitor we read the site's certificate about every six hours and alert you 14 days before it expires (7, 3 and 1 day too), when it expires or stops being trusted, and when it is renewed. Alerts go to the monitor's channels and do not open an incident or count toward a status page. The warning window is adjustable from 1 to 90 days. Only port 443 is checked, and this automatic reading does not cost check credits. A standalone SSL monitor (pick type SSL and enter a hostname) is different: it checks only the certificate, as often as you choose (at most hourly, 6 hours by default), opens an incident and uses one credit per check.会,Lite 及以上套餐可用。对每个 https 监控,我们大约每六小时读取一次站点证书:到期前 14 天提醒(之后 7、3、1 天再提醒),证书过期或不受信任时告警,续期后通知。提醒发往该监控的告警渠道,不会创建事件,也不影响状态页。提前提醒的天数可在 1 到 90 天之间调整。只检查 443 端口,这种自动读取不消耗检查额度。单独的 SSL 监控(类型选 SSL,填写域名)则不同:它只检查证书,频率自选(最短每小时,默认 6 小时),出问题时创建事件,每次检查消耗 1 个额度。
Can I check more often than every minute?可以比每分钟更频繁吗?
On Team, monitors can run every 30 seconds (every other plan: 1 minute at the shortest). Each check still costs one credit, so a 30-second monitor uses 86,400 checks a month, twice a 1-minute one. Sub-minute checks are scheduled in 3-second steps, so successive checks may land a few seconds off 30.Team 套餐的监控可以每 30 秒检查一次(其他套餐最短 1 分钟)。每次检查仍消耗 1 个额度,所以一个 30 秒的监控每月消耗 86,400 次,是 1 分钟监控的两倍。亚分钟检查以 3 秒为粒度排程,相邻两次检查的间隔可能与 30 秒相差几秒。
How long is history kept?历史数据保留多久?
Each plan sets the longest your check results and alert log are kept: check history from 30 days on Free to 365 on Team, the alert log from 14 to 365 days. A new workspace starts on the Free values; set how long to keep each one in Settings, up to your plan's limit. Hourly uptime summaries are kept for a year on every plan, so uptime percentages do not shrink.每个套餐规定检查结果和告警日志最长保留多久:检查历史从 Free 的 30 天到 Team 的 365 天,告警日志从 14 天到 365 天。新建工作区按 Free 的值起步,之后可在「设置」中调整,上限为套餐允许的天数。每小时的可用率汇总在所有套餐都保留一年,可用率百分比不会因此缩短。
Can I change plan?可以随时升级或降级吗?
Yes, from the billing portal in Plan & usage. Changes are prorated by Stripe. When a plan ends or you move to a smaller one, what no longer fits is adjusted once: intervals shorter than the new plan allows are lengthened to its shortest, monitors beyond its cap are paused (the oldest stay active; nothing is deleted), history settings shorten to its limit, and custom status-page domains are released, so connect them again after upgrading to Team. Moving up never lengthens or speeds anything by itself: you resume monitors, pick a shorter interval and set retention yourself.可以,在「套餐与用量」页进入账单门户操作,费用由 Stripe 按比例结算。套餐到期或降级时,超出新套餐的部分会一次性调整:短于新套餐下限的检查间隔会延长到下限,超过监控上限的会被暂停(保留最早创建的,不删除任何监控),历史保留天数缩短到新套餐的上限,状态页的自定义域名会被解除绑定,重新升级到 Team 后需要再绑定一次。升级不会自动恢复或加快任何东西:由你自己恢复监控、选择更短的间隔、设置保留天数。