Incident and status page templates
Copy-ready wording for incident updates, postmortems, maintenance notices and status pages, in English and Chinese. Replace the parts in brackets and post.
Incident updatesShort updates for each stage of an outage, written the way customers read them: what is affected, what you are doing, and when they will hear from you next.PostmortemA structure for writing up an outage after it is over: what happened, who it affected, why, and what will change so it does not happen again.Maintenance noticesPlanned downtime is easier to accept when people hear about it early and know exactly what will be unavailable, for how long, and what to do.Status page wordingA status page is read by customers in a hurry. Name things the way they think about your product, and keep every line short enough to scan.
Questions
Can I use these templates for free?
Yes. Copy them into any status page, email or document and change them as you like.
What should the first incident update say?
What is affected, that you are working on it, and when the next update will be. Post it within minutes, before you know the cause.
故障与状态页模板
可直接套用的故障通报、故障复盘、维护通知和状态页文案，提供中英文版本。替换方括号中的内容即可发布。
故障通报按故障的每个阶段准备好的简短通报，按客户的阅读习惯来写：哪些功能受影响、你在做什么、下一次更新在什么时候。故障复盘故障结束后用来整理复盘的结构：发生了什么、影响了谁、为什么发生，以及之后要改什么，避免再次发生。维护通知如果用户提前得知，并清楚知道哪些功能不可用、持续多久、需要做什么，计划停机就更容易被接受。状态页文案状态页的读者通常很着急。按照用户理解产品的方式命名，每一行都短到可以一眼扫完。
常见问题
这些模板可以免费使用吗？
可以。复制到任何状态页、邮件或文档中使用，随意修改。
第一条故障通报应该写什么？
哪些功能受影响、你正在处理，以及下一次更新的时间。在找到原因之前，几分钟内就发出去。