Website down email alerts
Send an email to a person or an on-call alias when a monitor goes down, with the error and start time, and another with the downtime once it recovers.
Set it up
- In OpenUptime, open Alerting, choose Add channel and pick Email.
- Enter the address, such as oncall@example.com. A group alias reaches everyone on it.
- Save, then press Test: a test message arrives within seconds, and the delivery log below the channels shows whether it went through.
What arrives
🔴 Checkout API is down — Expected 200, got 503
✅ Checkout API has recovered
Good to know about Email
- Down emails list the monitor, its target, when the incident started and the error; recovery emails add how long it was down.
- Emails are written in the recipient's language when they have an OpenUptime account, otherwise in the workspace's.
- Alert emails and status page subscriber emails share a monthly allowance: 100 on Free, 2,000 on Lite, 15,000 on Starter and 60,000 on Team. Past it, only email pauses; every other channel keeps sending.
On every channel
- Every channel is available on every plan, Free included.
- Choose per monitor which channels it alerts, or turn a channel on for every new monitor.
- Until someone acknowledges an incident, it can repeat on the mobile app (up to 10 times, by email too if you choose) and escalate to other channels in up to 3 levels.
- A failed delivery is retried, and the delivery log shows what was sent to which channel and why anything failed.
Get Email alerts
Add a monitor, connect the channel and press Test. The Free plan includes every alert channel.
Questions
Why did an alert email not arrive?
Check the delivery log under Alerting: it shows whether each email was sent, failed or skipped because the allowance was used up. Then check the spam folder and add the sender to your contacts.
Do repeated reminders go by email?
Only if you turn on Repeat by email too. Repeats always go to the mobile app, and escalation levels go to the channels you pick for them.
网站宕机邮件告警
监控宕机时给某个人或值班邮件组发一封邮件，写明错误原因和开始时间；恢复后再发一封，写明宕机时长。
配置步骤
- 在 OpenUptime 中打开“告警”，点击“添加渠道”，选择 Email。
- 填写邮箱地址，例如 oncall@example.com。用邮件组地址就能通知组里的所有人。
- 保存后点击“测试”：几秒内就会收到一条测试消息，渠道列表下方的投递记录会显示是否发送成功。
收到的内容
🔴 Checkout API is down — Expected 200, got 503
✅ Checkout API has recovered
关于 Email 的说明
- 宕机邮件列出监控、检测目标、事件开始时间和错误；恢复邮件会加上宕机时长。
- 如果收件人有 OpenUptime 账号，邮件会使用他的语言，否则使用工作区的语言。
- 告警邮件和状态页订阅邮件共用每月额度：免费版 100 封、Lite 2000 封、Starter 15000 封、Team 60000 封。超出后只暂停邮件，其他渠道照常发送。
所有渠道通用
- 所有渠道在所有套餐中都可用，包括免费版。
- 可以为每个监控选择要通知的渠道，也可以让某个渠道默认对所有新监控开启。
- 在有人确认事件之前，告警可以在手机 App 上重复提醒（最多 10 次，也可以选择同时发邮件），并最多分 3 级升级到其他渠道。
- 投递失败会自动重试，投递记录会显示发到了哪个渠道、失败的原因是什么。
常见问题
为什么没收到告警邮件？
先看“告警”下面的投递记录：它会显示每封邮件是已发送、失败，还是因为额度用完而跳过。然后检查垃圾邮件文件夹，并把发件人加入联系人。
重复提醒也会发邮件吗？
只有开启“也通过邮件重复提醒”时才会。重复提醒总会发到手机 App，升级则发到你为每一级选择的渠道。